Cultivating Trust, From Our Garden to Yours

Welcome, cherished gardener, to the Kingsseeds Store family. We are a haven for those who find joy in the soil—from the hobbyist creating a vibrant Cut Flower border to the dedicated grower nurturing Asian Vegetables or enriching the soil with Cover Crops. Our mission is to provide you with the finest, carefully curated seeds to help your garden thrive. This policy is rooted in our commitment to transparency and your complete satisfaction, ensuring your gardening journey with us is as smooth and fruitful as possible.

📦 Shipping Information: Sending Life to Your Doorstep

We handle every order with the care it deserves, ensuring your seeds are packed securely and dispatched promptly to begin their journey to your garden.

Order Processing & Delivery Timelines

  • ⏱️ Order Processing: All orders are lovingly packed and processed within 1-2 business days of payment confirmation.
  • 🌐 Shipping Methods & Delivery Estimates: We serve a global community of gardeners (excluding only a few remote regions) and offer two reliable shipping options:
    1. Standard Shipping (Flat Rate $12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
    2. Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.
Note: Delivery times are estimates and may vary slightly due to customs processing or local postal services. You will receive a tracking notification once your order is on its way.

🔄 Our Returns & Exchanges Policy: Nurturing Your Satisfaction

We understand that sometimes a variety may not be suited to your local conditions, or an item may arrive not as expected. Our policy is designed with fairness and the health of our gardening community in mind.

📝 The Return & Exchange Process

To initiate a return or exchange, please follow these simple steps within the specified timeframe:

  1. Contact Us Within 15 Days: Email our Garden Stewards at [email protected] within 15 days of receiving your order. Please include your order number and reason for the request.
  2. Receive Your RMA & Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for mailing your return to our home address:
    Kingsseeds Store
    877 Hardesty Street
    Albany, US 12210
    (This address is for returns only.)
  3. Package & Ship Your Return: Securely pack the unopened, unused item(s) in their original packaging. Include a copy of your order confirmation or the RMA number inside the package. We strongly recommend using a trackable shipping service.
  4. Inspection & Resolution: Once received, our team will inspect the returned items. Upon approval, we will process your refund or ship your exchange within 5 business days.

📧 Return/Exchange Request Template

To help your request bloom quickly, please use the template below when you email us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Kingsseeds Garden Stewards, I would like to request a [return for a refund / exchange] for my recent order. Order Number: [Please insert] Date Received: [Date] Items to Return/Exchange: – [Item Name, e.g., ‘Dahlia – Blue’] – [Quantity] Reason: [e.g., Damaged packet, incorrect item] My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for: [Please specify desired product/variety] [ ] Store credit Please provide the return instructions and RMA number. Thank you for your help in tending to this matter. Sincerely, [Your Full Name] [Your Email Address]

💰 Refunds: Timing and Method

  • Timing: Refunds are processed within 5-7 business days after we receive and approve your returned item(s).
  • Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Bank Processing: Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear on your statement.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error. For exchanges, we will cover the cost of re-shipping the new item to you.

⚠️ Important Exceptions & Non-Returnable Items

To protect the integrity of our seed bank and our community of gardeners, the following items cannot be returned or exchanged:

  • Opened Seed Packets: For the health and viability of our seeds, any packet that has been opened or whose seal is broken is non-returnable. This protects all gardeners from potential cross-contamination.
  • Digital Products or Downloads: Any digital guides or content provided are non-returnable.
  • Final Sale Items: Any items marked as “Final Sale” on our website at the time of purchase.
Gardening Tip: If you are unsure about a variety’s suitability—be it Biennial plants for your garden plan or the hardiness of specific Asian Vegetables—please reach out before purchasing! Our team is happy to offer guidance at [email protected].

🌍 International Returns

We welcome returns from our global family of gardeners. The process is identical, but please note:

  • You are responsible for the return shipping costs and any applicable customs duties for the return shipment.
  • We cannot refund original international shipping costs unless the error was ours.
  • Please mark the package as “Returned Goods” on the customs form to help avoid delays.

🤝 Need Help? Contact Our Garden Stewards

Your trust is our most precious seed. If you have any questions, we’re here to help.

  • Email: [email protected]
  • Returns Address: Kingsseeds Store, 877 Hardesty Street, Albany, US 12210
  • Response Time: We strive to answer all inquiries within 2 business days.
Thank you for being part of our growing family. Let’s continue to cultivate beauty, bounty, and trust, together.

With gratitude,
The Kingsseeds Store Team